Returns, Cancellation, Refund Policy

1. Returns Policy

1. If your item is faulty or mistaken/deficient at the hour of conveyance, if you don’t mind, please get in touch with us inside the pertinent return window. Your item might be qualified for discount or substitution relying upon the item class and condition.

2. Please note that a few items are not qualified for arrival if the item is “Never again required”

3. For gadget related issues after use or the lapse of the arrival window, we will follow the brand guarantee focus (if relevant).

4. Please note that you must keep and be able to provide genuine documentations and proof about your return/refund claim (example: unboxing video, invoice/cash memo, etc.).

2. Cancellation

Baba Express keeps all kind of rights to cancel any order at its sole discretion prior to dispatch and for any reason which may include, but not limited to, the product being mispriced, out of stock, expired, defective, malfunctioned, and containing incorrect information or description arising out of technical or typographical error or for any other reason.

3. Refund

In case of any cancellations of any order(s) due to inevitable circumstances the paid amount must be refunded as the customers’ Baba Express balance firstly. Customer need to report an issue as refund category and should mention his/her desired refund type(i.e. bkash/bank) along with details.

If the order gets canceled, then the customer will get refunded with his/her principal amount and will be disqualified for any kind of offers or cashback associated with the particular order.

The refund process may take up to 45 working days or more depending upon the payment service gateway provider’s clauses. The refund will be initiated within the same payment channel i.e. if the customer pays via bkash then the customer will be refunded through bkash. The customer cannot be refunded via any other payment channels. But Baba Express keeps the rights and has the rights to consider/reconsider refund via another flexible channel(s) to make the refund system faster or to make it easier for the customer.

The customer will not get any extra cash back or bonus against his/her principal amount in case of refunds. Baba Express is not bound to pay any kind of cost for the refunded amount.

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